FAQ

Are these "real" letters?
Yes. The historical letters we share are reproductions of real letters written by legendary figures and eloquent eyewitnesses. They are sourced from a wide ...
Sat, Aug 18, 2018 at 7:14 PM
When will my first letter arrive?
Letters are sent via first-class mail once every week. Most letters will arrive 3-5 days after that week’s mailing. New orders take approximately 10 days (f...
Mon, Dec 17, 2018 at 10:48 PM
Can I have a free letter?
Unfortunately, as a small business with limited staff, we're not equipped to give out one-off free letters, but you can try Letterjoy risk-free. If you&...
Sat, Aug 18, 2018 at 7:24 PM
Can I suggest a topic/author?
Yes, you absolutely can. Fill out our suggestion form, the first place our curators look when deciding what letters to send next.
Sat, Aug 18, 2018 at 7:26 PM
How do I close my account?
Looking to cancel? We're sorry to see you go. Visit Cart.letterjoy.co/cancel to close your account.
Mon, Dec 17, 2018 at 10:54 PM
Do your memberships renew, or do I have to renew manually?
Our gift and education memberships do not renew automatically. To renew a gift subscription (at a discount) please contact Letterjoy support. Individual...
Mon, Dec 17, 2018 at 10:56 PM
Where do I enter my mailing address at checkout?
Enter the mailing address you’d like your letters sent to into the “Shipping” field at checkout.
Mon, Dec 17, 2018 at 10:51 PM
Is my recipient too young or old for Letterjoy
Letterjoy letters are geared primarily towards adult history buffs, but we do have some young members and families that enjoy them greatly.  We cover ma...
Mon, Dec 17, 2018 at 11:03 PM
Do you have a welcome letter I can give when I share my gift?
We have a digital welcome letter available for download on our home-page. It’s customizable, so you can fit it to your needs. Our paid welcome card add-on i...
Mon, Dec 17, 2018 at 11:06 PM